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POLICIES and Procedures

Cancellation policy

We understand that life can get busy and things can come up at the last minute, however to ensure that clients don’t miss out we do require a minimum of 48 hours notice for all appointment cancellations or changes. We will send appointment reminders through email 48 hours in advance of your appointment date. Failure to provide us with more than 48 hours notice will result in loss of deposit amount.

We ask that you please arrive promptly for your appointments. If you are running late, a phone call would be appreciated. Your treatment time may need to be shortened or rescheduled to avoid inconvenience to other clients. Cancellation fees are applicable if you miss your appointment. To make the most of your time with us, we kindly request that your mobile phone is either turned off or switched to silent.

Booking deposit

A deposit payment of 20% of your treatment is required to confirm any appointments. Failure to pay the deposit at the time of booking will result in the appointment being cancelled unless other arrangements are made. If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to keep your deposit for our time taken. The booking deposit is non refundable however if more than 48 hours notice is provided for any appointment changes we will credit your account with your deposit to be used at a later date. If a no show occurs we reserve the right to issue an invoice or take payment off a stored card for 50-100% of the full treatment.

Consultation time

Consultations are a necessary step for us with any skin treatments and cosmetic tattooing or any other service of your choosing. A consultation is a great opportunity for your therapist to explore your concerns with you so that we can create a bespoke service tailored to your goals. Consultations are included in first time clients when they book our Bespoke Facial.

Gift vouchers

The best gift for that person who has everything! Our gift vouchers are valid for 3 years from the date of purchase and are not redeemable after this time. They are not, under any circumstance, redeemable for cash. They are non-refundable and non-transferable to third party, they cannot be used on sale items. Our Gift Certificates may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honour lost or stolen vouchers. Gift Certificates can be purchased in the clinic or via phone and mailed to you. Clients who do not show or cancel their treatment within 24hrs will forfeit their voucher or be required to pay our 50% cancellation fee.

christmas Booking policy

We recommend booking your appointment in advance to ensure that you don’t miss out on your preferred time, day and therapist. Please be aware that all treatments must pay a 20% deposit to secure the appointment. As this is the busiest time of the year for us we do require a 48hr cancellation or movement notice. No shows for cancellations within a 48hrs period will be issued an invoice or the stored card will be processed for 50-100% of the booked treatment. All deposits ae no refundable or transferrable.

Products

All of our retail products are provided by an authentic Australian supplier. They are regularly changing on our shelves so the expiry date is well ahead. We will prescribe a product that is most suitable to your skin type and needs. Unfortunately, we do not offer refunds for change of mind.